CITADEL LIFEpack™
Stop paying every time you need routine healthcare.
Pay once for the year. Then use eligible Citadel doctor consultations and outpatient investigations without paying again each time.
Plans from ₹3,000/year. Adult plans from ₹6,000/year.
- ₹45,000+
- Comparable annual value
- No cap
- No annual benefit cap
- 12 months
- 100% upfront
Why FPP
Healthcare should not be a series of small financial decisions.
Should I see the doctor now or wait?
Do I really need this test?
Will the follow-up cost me again?
What happens if my child needs care next month?
Who coordinates all this for my parents?
FPP is designed to remove that calculation from routine outpatient care.
Pay once for the year.
Fixed Price Program
THE ENTIRE YEAR.
Pay once for the year. Then use eligible Citadel outpatient care.
One annual price. Unlimited eligible OPD care. Every household member receives the complete package, priced on their own age band.
See my priceWhat every member gets
Every member gets the full package.
One entitlement, not a tiered menu. Household size changes what the household unlocks — never what an individual member receives.
Unlimited eligible OPD consultations
No consultation wallet.
The definition of "eligible OPD" — departments, specialities and consultation types included and excluded. [CONTENT REQUIRED FROM CITADEL]
Unlimited eligible investigations
When clinically appropriate. No annual wallet or cap.
The investigation list and the clinical-appropriateness criteria. [CONTENT REQUIRED FROM CITADEL]
Annual full-body baseline
Included to establish a baseline and create value early.
One full-body health check-up every year.
The parameters included in the full-body baseline. [CONTENT REQUIRED FROM CITADEL]
Personal Health Navigator
Help with booking, routing, coordination and follow-up.
Reminder+
Tracks due tests, reviews and follow-up actions.
Chaukidaar 24/7
A first-contact route when the member is unsure what to do.
24/7 doctor telemedicine access.
Unlimited Nutrition support
Unlimited consultations + dietary layout + personalised 1,000-meal plan.
Household
WHO'S JOINING YOU?
Add your family. We calculate each member's price by age and show the full household total before you pay.
Your price, instantly
Drag your age. See your exact price.
Pricing is age-banded and annual. Move the slider to find the band you fall into — no form, no email.
Your annual LifePack price
₹6,000/ year
- Age band
- 19–<35 years
- Reference value
- Reference value:
₹10,000 - Saving
- You save ₹4,000 against reference value
- Selected age
- 28
- Works out to
- ₹500/month
- Membership
- 12 months
The monthly figure is for comparison only — LifePack is paid 100% upfront for a 12-month term. There is no instalment option.
We’ll confirm your exact band from your date of birth at enrolment.
Age 28. 19–<35 years. ₹6,000 per year. You save ₹4,000.
All age bands — annual
- 0–<3 years₹8,000₹3,000Save ₹5,000
- 3–18 years₹9,000₹4,000Save ₹5,000
- 19–<35 years— you₹10,000₹6,000Save ₹4,000
- 35–<50 years₹14,000₹8,000Save ₹6,000
- 50–<65 years₹18,000₹10,000Save ₹8,000
- 65+ years₹23,000₹12,000Save ₹11,000
Annual upfront payment only. 12-month membership. No voluntary refunds.
Household
LIFEpack GETS MORE VALUABLE AS YOUR HOUSEHOLD GROWS.
Every additional household member gets the complete FPP package while the household progressively unlocks additional privileges.
Build your household
- Me
1 member in this household.
Your household unlocks
- Full FPP
Add one more to unlock
Relationship / Care Manager
Video stories
See what LifePack changes.
Short films from Citadel, coming soon.
How it works
From question to covered.
- LandingExplain the offer; show value proposition.
- Member + DOBCapture self/spouse/child/parent and DOB. Validate completed age.
- PriceAssign exact age band. Show rack rate, Citadel selling price and saving.
- Household BuilderAdd/remove members. Reprice each member independently. Show live household total.
- CheckoutFreeze quote + package version. Capture buyer identity. Show material terms and consent.
- PaymentCollect 100% upfront only. Card / UPI / net banking. Preserve cart on failure.
- SuccessShow "You are covered", member IDs, validity and next step.
Material terms
- Duration
- 12-month membership.
- Payment
- 100% upfront. No installment or partial payment.
- Refunds
- No voluntary refunds.
- Consultations
- Unlimited eligible OPD consultations.
- Investigations
- Unlimited eligible investigations when clinically appropriate.
- Benefit cap
- No annual benefit cap.
- Scope
- OPD-only. Does not cover IPD, hospitalisation, surgery or ICU.
- Eligibility
- Eligible services remain subject to clinical appropriateness, ordering and program rules.
- Exclusions
- WGS excluded. [CONTENT REQUIRED FROM CITADEL] — confirm what WGS abbreviates before this ships to customers.
- Renewal
- Renewal pricing protected, subject to age-band movement and program terms.
Payment methods: Card · UPI · Net banking. 100% upfront only — no installments or partial payment.
FAQ
Questions worth asking.
The Citadel Fixed Price Program (FPP) is an annual, age-banded outpatient healthcare program designed to remove uncertainty from routine healthcare spending while giving members continuous access to Citadel's outpatient care ecosystem.
The program has no annual benefit cap. Eligible OPD consultations are unlimited with no consultation wallet, and eligible investigations are unlimited when clinically appropriate.
It applies to eligible outpatient care. IPD and emergency care are outside FPP OPD.
The precise definition of "eligible OPD", including departments, investigation types and exclusions. [CONTENT REQUIRED FROM CITADEL]
Pricing is age-banded. Each member is priced on the band their completed age falls into, and the fee is annual.
Payment is 100% upfront.
Standard commencement runs: purchase, then a 15-day cooling period, then benefits commence.
With Fast Track, commencement follows onboarding and eligibility verification. Fast Track is ₹3,000 per person, and is also unlocked at four household members.
Every household member receives the complete FPP package, priced on their own age band.
As the household grows it progressively unlocks privileges: a Relationship / Care Manager at two members, Chaukidaar at three, and Fast Track at four. Escalation stops at four members.
Who counts as a household member, and any limit on household size. [CONTENT REQUIRED FROM CITADEL]
No. Membership runs 12 months, payment is 100% upfront, and there are no voluntary refunds.
Eligibility criteria for enrolment. [CONTENT REQUIRED FROM CITADEL]
YOU'RE COVERED.
One annual price. Unlimited eligible OPD care. Every member of your household gets the complete package.
₹45,000+ comparable annual value. Comparable annual value is a documented reference figure, not a guarantee of monetary savings. Actual value depends on the care a member uses.